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Berkley Accident and Health (Berkley) is a risk management company that designs innovative solutions to address the unique challenges of each client. With our entrepreneurial culture and a strong emphasis on analytics, we can help employers better manage their risk. We offer a broad range of products, including employer stop loss, benefit captives, provider stop loss, HMO reinsurance, and specialty accident. The key to Berkley's success is our nimble approach to risk - our ability to quickly understand, think through, and devise a plan that addresses each client's challenges, coupled with the strong backing of a Fortune 500 company. Our parent company, W.R. Berkley Corporation (NYSE: WRB) is one of the largest and best managed property/casualty insurers in the United States
Responsibilities EmCap Account Manager Job Summary:
Provide account support to customers, brokers and program sponsors for their captive program. Handle and manage day to day activity with stop loss accounts in assigned captive programs. EmCap Account Manager Essential duties include: Preparation of EmCap Illustrations on an as needed basis Manage all aspects of stop loss account activity post sale (new business and renewal) for an account including collection of outstanding requirements for policy issuance Schedule and conduct onboarding calls, when necessary to ensure a positive initial customer experience Establish account files through onboarding process, including contact information, EOR and reimbursement set up, updating the EmCap database, initiating reporting with TPAs, setting up commissions and assignment of account manager in DY (Sales Administrator) Initiate the collection of necessary data for underwriter to perform renewal underwriting, when requested. Client Service contact for management and oversight on employer client stop loss activity including claims payment inquiries, premium submissions, commissions and overrides. Identify and resolve any issues that come up in these areas. Review A/R reporting monthly, pursue any overdue premiums and work with Premium Collection team to ensure that all shortfalls or overpayments are resolved satisfactorily. When necessary, prepare reconciliations to resolve discrepancies in premium payments. Upon request, prepare Schedule A - Form 5500 requests for information. Review commission payment summaries monthly for accuracy and take any remediation on a timely basis to ensure that incorrect payments are minimized. Support communication with the broker, TPA and policyholder as needed to ensure appropriate administration of the policy. Manage on time and accurate deliverables from proposal acceptance through policy issuance, including review and quality assurance with materials released. Review and distribution of implementation materials to brokers for transmittal to policyholder. Develop relationships with appropriate day to day key contacts at broker, TPA and policyholder. Review override payments and initiate check and distribution process. Provide account support to BAH Sales Representative, when necessary to ensure that customer needs are met. Effectively team with all functional areas within the company including but not limited to BAH Sales, and Underwriting, and policy issuance teams. Manage all incoming voice mail and e-mail within acceptable service delivery timeframes. Special projects as assigned.
Qualifications 3 + years Stop Loss Carrier Account Management or Insurance Brokerage/Medical Carrier Account Management with self-funding experience highly desired. Customer focused, pro-active mindset; excellent organizational, interpersonal and project management skills Day to day client management experience Strong consulting and interpersonal skills with an ability to interact with brokers, clients and service vendors Excellent verbal and written communications skills with a strong ability to learn and understand ways to organize high activity Demonstrate good judgment, the ability to prioritize and a sense of urgency with the ability to work autonomously Demonstrate a teamwork mindset and commitment to account results Experienced knowledge with Outlook, Word, Excel and PowerPoint; presentation skills highly preferred College degree preferred or equivalent industry experience Ability to travel 10- 15%. Ability to establish and maintain positive working relationships with management and staff to further the company's mission Must exhibit professional behavior at all times while representing or being identified as an employee of BAH
Associated topics: call center, commission, customer, guest, health, inside sales, insurance sales agent, retail, sales agent, sales professional