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ServiceNow CMDB Analyst/ Developer/ Admin/ Architect

  • K-tek Resourcing Llc
  • Frankfort, KY 40601
  • Full-Time

Responsibilities Defines, creates, and manages the ServiceNow Discovery schedules, ensuring that they complete their scans and provide the expected data Ensures that Discovery schedules are created and maintained for all active locations and the IP ranges being scanned are active Develops and implements processes to review the Discovery logs, identifies issues and resolve them Designs, develops, tests, and deploys new ServiceNow Discovery functionality Creates and maintains the ServiceNow Discovery credentials and ensures these credentials are implemented where needed Troubleshoots and resolves any issues with Discovery, including working with support teams and other appropriate stakeholders Defines, creates, and monitors Discovery-related health reports and works with the appropriate stakeholders to resolve any issues Ensures that ServiceNow Discovery is aligned with other systems that provide CI data Designs, implements, and manages Discovery-related integrations with other systems (e.g. Infoblox, vCenter) Writes and maintains ServiceNow Discovery-related documentation (e.g. architecture diagrams, mid-server configurations, processes, etc.) Raises awareness and provides guidance to improve the understanding of ServiceNow Discovery, including properly interpreting CMDB data Ensures ServiceNow Discovery meets the current and anticipated scope, expanding the scope of Discovery where and when appropriate Reviews and provides recommendations on new systems that could be integrated with Discovery (e.g. E-View) The Discovery Administrator ensures that ServiceNow Discovery provides the required CMDB data, develops and manages the Discovery schedules, and identifies and resolves and Discovery-related issues. This person is responsible for the discovery of foundational CI data in the CMDB. Qualifications 4 yearsrsquo experience administering ServiceNow Discovery Demonstrated experience both implementing and sustaining ServiceNow Discovery with patterns Understand Discoveryrsquos role importance for ITSM (e.g. SAM, HAM, IPC) Able to define and propose Discovery architecture for a complex environment Excellent knowledge of Discovery, MID Server architecture, Probes, Sensors, Identifiers, and Patterns Experience developing or using an IPAM process that keeps the IP ranges in Discovery schedules updated Must be able to troubleshoot Discovery issues (Servers, Network Devices, Storage, Databases, Cloud) Cloud Discovery experience Experience using Discovery with other automated CMDB update tools like SCCM and JAMf and ensured that all tools update the CMDB properly Work with Network teams to open firewall ports when necessary Working knowledge of WMI, Subnet masks, SNMP, MIBs is a must Completed ServiceNowrsquos Discovery Fundamentals course for Madrid or New York Demonstrated ability to prioritize and manage competing demands and tasks Self-starter who takes the initiative to accomplish goals and objectives Ability to think and act independently, taking the initiative to create solutions to solve challenges Excellent verbal and written communication skills
Associated topics: .net, application architect, c/c++, c#, design, design pattern, maven, perl, programming, project architect

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