Job Description: Position Summary:
The Customer Service Representative responds to basic-level and routine customer email, chat and telephone inquiries for the Preparing Educator Programs. This role researches customer service issues in a professional manner and provides timely, relevant and accurate responses. Responsibilities: Communicate clearly and concisely, both by telephone, email and/or chat, with students, parents and school coordinators to answer inquiries pertaining to the Preparing Educator Programs, registration, score reporting, etc. Address and, when necessary, escalate customer service issues according to existing procedures Utilize case management databases effectively Utilize the student database of record and testing program registration systems Complete accurate data input or corrections into computer files Perform clerical functions associated with tracking Data for effective case management.
Experience and Skills Education, Certifications, or Special Licenses: High School diploma or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary. Relevant Years of Experience: 1-2 years of responsible experience in a service oriented, customer service/call center background. Other Requirements: Shift Work and overtime as required; Travel not required. Normal shift hours are 11:30 pm-8:00 pm M-F. On occasions, position may require working from home.
Associated topics: answer, client service, customer care associate, customer service associate, rep, service agent, service representative, support, technical support, telephone