Do you dare to reinvent the future of education?
At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals. As a Cengage employee, you will blaze a new trail to transform the way people learn. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.
Are we right for you?
We set the bar higher by bringing our unique talents and point of view to the table every day. We are curious and comfortable with change and are willing to take risks to transform education. Most importantly, with everything we do, we put learning first.
The primary objective for this position is for you to provide technical assistance for customers who are utilizing digital solutions.
What You'll Do Here:
Skills You Will Need Here:
- Technical degree or certification(s)
- Technical support experience
- Networking knowledge is a plus
- Call center experience
- Punctuality and ability to maintain a record of exemplary attendance.
- Willingness to accept change.
- Ability to make a personal connection when interacting with customers.
- Apply critical thinking to problem solving, especially when documented processes don't apply to a particular problem.